Privacy Policy
Last updated: September 25, 2026
Chimney Monkey is operated by Fully Equipped Inc., a chimney sweep, inspection, and repair company headquartered in Buffalo Grove, Illinois and serving Chicago’s North Shore. This policy explains what information we collect, why we collect it, and what we do with it. It covers our website, our employee text messaging program, and the information customers give us when they schedule or receive service.
Information we collect
Information you give us directly. When you request an appointment, submit a form on our website, call or email us, or purchase service, we collect the information needed to schedule and complete that work: name, service address, email address, phone number, details about the chimney or fireplace, and payment information processed through our payment provider.
Information collected automatically. When you visit chimneymonkey.com, our systems and analytics providers record standard technical data such as IP address, browser and device type, pages viewed, and how you arrived at the site. This is used to understand site performance and traffic sources, not to identify you personally.
Inspection documentation. Inspections produce photographs, video, measurements, and written findings about the property. These records are retained as part of the service file and are used to support our recommendations and any follow-up work.
Employee contact information. We collect mobile phone numbers from our employees for the internal text messaging program described below.
How we use information
- Scheduling, performing, and documenting chimney and fireplace services
- Sending appointment confirmations, inspection findings, estimates, and invoices
- Responding to questions, quotes, and service requests
- Processing payments and maintaining business records
- Sending work-related task reminders to our own employees by text message
- Maintaining and improving the website
- Meeting legal, tax, and insurance obligations
Text messaging (SMS)
Chimney Monkey uses SMS messaging solely for internal employee task notifications. We do not send marketing or promotional text messages, and we do not operate a customer text messaging program.
Consent. Employee mobile phone numbers are collected directly from employees, with their consent, for the sole purpose of sending work-related task reminders. Participation is limited to current employees.
What we send. Job assignments, schedule changes, and work-related task reminders. Message frequency varies. Message and data rates may apply.
How to stop. Reply STOP to any message to opt out at any time. Reply HELP for help, or contact us at 847-994-4388 or [email protected].
Mobile information is never shared. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party.
Cookies and analytics
Our website uses cookies and similar technologies to keep the site functioning and to measure traffic through analytics services. Most browsers allow you to refuse or delete cookies through their settings. Refusing cookies may affect how parts of the site function.
How information is shared
We do not sell or rent personal information. We share information only with the service providers we rely on to run the business — scheduling and invoicing software, payment processing, messaging providers, website hosting, and analytics — and only to the extent they need it to perform that function on our behalf. We may also disclose information where required by law or to establish or defend legal claims.
Facebook and Instagram publishing
We use an internal publishing service to schedule and publish content that an authorized Chimney Monkey representative has reviewed and approved for our Facebook Page and Instagram business account. The service processes account identifiers, authorized access tokens, post text, photos and videos, scheduled publication times, approval records, and publication results such as post identifiers, links and timestamps. It also records operational errors and the email address of the person approving content. It is not designed to collect followers’ profiles, private messages or customer conversations.
We use this information to publish approved content, prevent duplicate posts, maintain a publication history and notify our administrator when publishing fails.
Our service providers include Meta for Facebook and Instagram publishing, Cloudflare for hosting, sign-in and media storage, GitHub for content and publication records, Resend for operational email alerts, and Healthchecks.io for service monitoring. Each receives the information needed for its role. Photos and videos prepared for publication are hosted at publicly accessible links so Meta can retrieve them.
Content, approval records and publication history remain stored until we review and remove them; the publishing service does not automatically delete them after a fixed period. Records may also remain in repository history or provider backups. Access tokens are stored separately from the content repository.
To request access, correction or deletion of information associated with this service, email [email protected] with the subject “Social publisher data request.” Please identify the relevant account, post or information without sending passwords or access tokens. We may verify your authority before acting on a request. Disconnecting the service stops future authorized access but does not automatically remove posts already published on Facebook or Instagram. Removing those posts requires a separate action on the relevant platform.
How long we keep it
Service records, inspection documentation, and transaction history are retained for as long as needed to support warranty, insurance, tax, and legal requirements. Website analytics data is retained according to the retention settings of our analytics provider.
Your choices
- Unsubscribe from marketing email using the link in any such message
- Employees may stop task notification texts at any time by replying STOP
- Request a copy of the personal information we hold about you, or ask us to correct or delete it, by contacting us at the address below
We will respond to these requests as required by applicable Illinois and federal law. Some information must be retained for legal, tax, or insurance reasons even after a deletion request.
We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.
Children
Our services and website are directed to adults. We do not knowingly collect personal information from children under 13.
Security
We use commercially reasonable safeguards to protect the information we hold, including access controls on our scheduling and payment systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this policy as our services or systems change. The revised version will be posted on this page with a new “Last updated” date.
Contact us
Buffalo Grove, Illinois
Phone: 847-994-4388
Email: [email protected]