Chimney Monkey Workmanship Warranty: 2-3-12 vs the 1-2-10 Standard

Chimney Monkey Workmanship Warranty — Limited Warranty of Chimney Monkey LLC. Version 1.2, effective November 5, 2026. This page is the warranty that comes with our work, and the same terms are printed on your estimate and invoice. If anything here is unclear, call or text 847-994-4388 or write to [email protected].

Warranty by service

Terms at a glance. The tier sections below carry the detail, conditions and exclusions for each line. Where a stainless-steel product carries the manufacturer’s limited lifetime warranty, that warranty runs alongside ours.

✓ Green = Chimney Monkey’s term is longer than the residential standard.

Tier 1 — 2 years on workmanship and materials, everything we install or repair

Any work not listed in a longer tier below carries two years on our labor and on the materials we supplied: refractory panels, galvanized or painted caps, hardware, small masonry and sealing repairs, parts we install during a service call. Parts carry the manufacturer’s own warranty in addition. Cracking of refractory caused by skipping the curing procedure we leave with you is excluded by every panel manufacturer and by us.

Tier 2 — 3 years on venting and appliance systems

• Gas inserts, wood inserts, stoves, direct-vent, factory-built and retrofit fireplaces, electric inserts and fireplaces: the unit and its vent system carry the manufacturer’s warranty, which we register for you. Our installation is warranted for 3 years. Gas appliances also require an annual service by a technician trained in gas hearth appliances to keep the manufacturer’s warranty in force.
• Vented and ventless gas log sets, valves, pilots and remotes: manufacturer’s warranty on the parts, stated by brand on your estimate; our installation is warranted for 3 years. Customer-supplied log sets carry no material warranty from us.
• Lock-top and throat dampers: manufacturer’s warranty on the damper; 3 years on our installation and on cables and chains.
• Stainless-steel rain caps and multi-flue caps: the manufacturer warrants the stainless steel against rust-through for life; our installation (attachment and the seal at the crown or flue) is warranted for 3 years.
• Chase covers: stainless-steel covers carry a lifetime manufacturer warranty against rust-through; our fabrication fit, fastening and sealing are warranted for 3 years. Copper and painted covers: per the supplier’s terms, stated on your estimate.
• Flashing replacement and resealing — flashing, shoulders, chimney-to-structure joints, top tiles, firebox face: 3 years against water entry at the work we did.
• Chimney wash and water repellent: the water-repellent product carries its manufacturer’s warranty (currently 10 years for the product we use); application is warranted for 3 years. Staining and efflorescence removal are not guaranteed.
• Crown resurfacing and crown waterproofing: 3 years on workmanship; the coating product carries its manufacturer’s warranty, which we pass on to you. Applies only to crowns our inspection report described as structurally sound.
• Tuckpointing and partial masonry repairs: 3 years on workmanship and materials. The repaired masonry is sealed against water as part of the job; the warranty covers the work as sealed. Failure of the surrounding original mortar is not a defect in our work.
• Dryer vent reroutes, roof vents and vent covers: 3 years on workmanship and materials. Lint build-up from lack of cleaning is not a defect.

Tier 3 — 12 years on structural work

• Crown replacement and full crown rebuild: 12 years on materials and workmanship against cracking that admits water and against separation from the chimney.
• Full chimney rebuild above the roof line: 12 years on materials and workmanship.
• Firebox partial and full rebuilds: 12 years on workmanship and firebrick, once the firebox has been cured and broken in as instructed.
• Smoke-chamber parging: 12 years on workmanship against delamination and open joints.
• Fireplace flue liners and utility (furnace / boiler / water heater) flue liners: the stainless-steel liner carries the manufacturer’s limited lifetime warranty for the original owner; we register it and give you the paperwork. Our installation — sizing, insulation where required, connections, termination and top plate — is warranted for 12 years. Both warranties require the annual professional inspection above, no corrosive chemical cleaners, no burning of trash, treated lumber or driftwood, and a professional inspection before the chimney is used again after any chimney fire. If the appliance served by a utility liner is changed, the liner must be re-evaluated for the new appliance; damage from an appliance the liner was not sized for is not covered.

What carries no warranty — and what we do instead

Sweeps, inspections at every level, fireplace and dryer-vent cleaning, obstruction and deceased-animal removal, gutter cleaning, service calls and planning visits are services performed on a given day. They describe or improve the condition of the system on that day; they cannot guarantee how the system performs afterwards, and an inspection report is not a guarantee of future safety.

Our 60-day re-check: if something we cleaned or cleared is not right within 60 days of the visit, tell us and we come back at no charge to look at it and correct our work. Gas service calls and gas log refreshes carry 60 days on the work performed.

What is not covered

• Chimney fires, lightning, storms, falling objects, earthquakes, flooding, settlement of the house.
• Work by others, or changes to the system by others, after our work.
• Defects we identified in writing and that were not repaired — our report tells you what else the system needs.
• Painting or sealing of our masonry work by anyone else (paint voids masonry warranties).
• Misuse: burning trash, treated or painted wood, driftwood or coal in a wood appliance; over-firing; running an appliance against the manufacturer’s instructions.
• Appliance or fuel changes after installation without re-evaluation of the venting.
• Normal wear of consumables: gaskets, glass, remotes, batteries, thermocouples, log-set embers and sand, surface checking of refractory.
• Water entering through roofing, siding or structures outside the scope of our work.
• Any system without the annual professional inspection described at the top of this page.

How a claim works

1. Call or text 847-994-4388 or email [email protected] within 30 days of noticing the problem. Photos help.
2. We schedule a visit in our normal order of work. If the problem is covered, the visit and the correction are at no charge. If the cause turns out to be excluded, our standard inspection fee applies — we tell you this before we come.
3. We repair or replace the defective work at our option, including labor. We do not give cash refunds, and we are not responsible for consequential damage such as damage to contents or loss of use, to the extent Illinois law allows this limitation.
4. For manufacturer warranties we help you file the claim; the manufacturer, not Chimney Monkey, decides it.

Who the warranty belongs to

The warranty belongs to the customer named on the invoice, for the service address on the invoice. Tier 2 and Tier 3 warranties transfer once to the next owner of the same house for the remaining term, provided the annual inspection record is unbroken; the manufacturer’s own transfer rules apply to the materials. Tier 1 warranties and re-checks do not transfer.

Your rights

This limited warranty gives you specific legal rights; you may also have other rights that vary by state. For home repair work over $1,000, Illinois law requires a “Home Repair: Know Your Consumer Rights” pamphlet and a signed acknowledgment before the contract is signed; if you have not received yours with a qualifying estimate, ask the office. Manufacturer warranties are separate documents with their own terms. “Residential standard” on this page refers to the 1-2-10 structure used by new-home builder warranties and the one-year correction period of standard construction contracts; it is a description of common practice, not a legal requirement in Illinois.

Chimney Monkey LLC · 741 Hastings Dr, Buffalo Grove, IL 60089 · 847-994-4388 (call or text) · [email protected] · Office hours Monday to Friday, 8am–9pm. Members and sponsors of the National Chimney Sweep Guild; technicians NFI certified. Warranty version 1.2, November 5, 2026 (supersedes 1.0 and 1.1 of the same day).